Custom Survey Service

Our eSurvey service provides a quick, low-cost, effective way to leverage the Internet to learn what customers think about your organization. For example,

• Would you like to have customer feedback on how they feel about their experiences with your products, services, and culture?
• Would you like to know how well your staff performs when working with customers?
• Would you like know what your customers think of your website, telephone audio response system, or e-mail response capabilities?

Our eSurvey service can get you and your management team that information and more. We help organizations such as yours measure customer satisfaction, awareness and interest regarding all products/services, and the channels through which they are delivered.

Features

• Questionnaire development
• Your branding and color scheme on eSurvey pages
• Unique ID tracking capabilities
• Integration with Automatic Relationship Builder license for open, click-through and bounce reporting
• Online publishing of survey and response gathering
• Report package for management
• Online link to survey results
• Export raw data file to Excel or statistical package for further analysis